Service Team Administrator

We are seeking a proactive and organised Service Team Administrator to join our dynamic team. The primary purpose of this role is to ensure the efficient administration of our service team, provide database support, and act as the first point of contact for families and stakeholders. This role is crucial in supporting the operational excellence of Challengers and enhancing the experience for all our families.

Service Team Administrator – job description 

BENEFITS – What is in it for you?

• 32 days holiday (including Bank Holidays) with extra for long service and after your first years’ service, you’ll get your birthday off. Holiday entitlement is pro-rata for part time contracts.
• Be part of an inspiring and impactful charity dedicated to enriching the lives of disabled children and young people.
• Work for an organisation that values work-life balance and maintains high expectations for outcomes -not only for those who use our services but also for our teams.
• Free Training –Dedicated Training Budget
• Free DBS – As all staff are required to have a DBS before starting, we provide this free of charge.
• Pension & Health Care Cash Plan – All staff have access to a NEST pension and a Siple Health care plan
• Opportunity to develop and grow within a supportive team
• Collaborative and inclusive work environment.

About Challengers:
Challengers is dedicated to delivering high-quality play and leisure opportunities for disabled children and young people. We are committed to promoting inclusion, diversity, and equality, ensuring that every child has the opportunity to play and develop in a safe, fun, and supportive environment.

Duties and Responsibilities:

• Service Team Administration: Support the Service Team with effective systems to ensure a high-quality play and leisure service for disabled children and young people.
• First Point of Contact: Act as the first point of contact for families, assisting with registrations, bookings, and inquiries both online and over the phone.
• Database Administration:
  • Maintain, update, and manage data in Salesforce, including schemes, services, and child and family records.
  • Oversee the booking window process and create dashboards and reports for the Service Team.
  • Ensure accurate information for payroll processing and effective filing of electronic and paper records.
• Local Authority Contract Monitoring: Compile reports to support the completion of monthly/quarterly child information monitoring for Local Authorities.
• Scheme Administration Support: Assist Service Managers in maintaining effective administrative systems and ensure consistency across schemes.
• General Support: Collaborate with the Impact and Evaluation Officer for survey data input and assist the Head of Service with internal and external monitoring and reporting.

About You:
We are looking for someone who:

• Passion about Challengers’ vision and the Social Model of Disability.
• Commitment  to Equal Opportunities and fostering inclusion and diversity.
• Proven experience in administration, including proficiency in Microsoft Office and CRM systems (preferably Salesforce).
• Possesses strong organizational skills, attention to detail, and accuracy in maintaining records.
• Can work independently and as part of a team, effectively prioritizing tasks and managing their workload.
• Communicates confidently and professionally with a diverse range of people, including families, staff, and external agencies.
• Understands data protection principles and applies them in the workplace.

Challengers is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to an enhanced DBS Check and satisfactory references.

Confidence can sometimes hold us back from applying for a job. There is no such thing as the perfect candidate and Challengers is a place where everyone can grow. We follow equal opportunities so however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

Closing date for applications 3^rd March, interview week commencing 10^th March 2025.

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The position for which you are applying potentially involves significant unsupervised contact with children and is therefore subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975. This means that you must disclose details of any convictions, bindover orders or police cautions, warnings or reprimands, including those which are considered “spent” under the terms of the Act. Please use the Disclosure Form below only if this applies to you. This information will not be used to discriminate against you unfairly.

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Please supply full contact details of TWO people who will provide a reference for you. They cannot both be from the same place of work or education. We cannot accept applications that do not provide two references. ONE MUST BE FROM YOUR CURRENT OR MOST RECENT EMPLOYER, OR IF YOU ARE A FULL-TIME STUDENT, FROM YOUR PLACE OF EDUCATION. REFEREES MAY NOT BE MEMBERS OF YOUR FAMILY.

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Challengers is committed to achieving a Play and Leisure service which provides equality of opportunity and freedom from unlawful or unfair discrimination. Our policy covers all aspects of our operations, including recruitment. Please complete this part of the form. This information will be used only in order to monitor our recruitment processes and prevent unfair discrimination on any grounds.

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