Cancellations

How to make a cancellation

We know that sometimes you won’t be able to take up your Challengers Booking which is why we’ve made cancelling a session super easy.

If you head to the Booking Website and go to ‘My Bookings’ you’ll see that there’s an option to cancel each session on the right of the page. Alternatively if you want to cancel over the phone you can call the Bookings Team on 01483 230 939.

Please note that Challengers will charge for any booked session that is missed or cancelled, unless we have at least 5 days notice prior to the session date.

For all Pre-School sessions, the equivalent of a half term’s notice is required to cancel and receive a credit.

If you need to cancel a session while the scheme is running, please contact the Leader directly using the scheme phone number (this is displayed on the scheme page in What We Do).