How to make a cancellation

Play and Youth schemes

We know that plans change and sometimes that means you won’t be able to take up your Challengers booking. That’s why we’ve made it really easy for you to cancel a session.

To cancel one or more sessions, head to the Booking Website and go to ‘My Bookings’. There you will see that there is an option to cancel each session on the right hand side of the page. Alternatively if you want to cancel over the phone, you can call the Bookings Team on 01483 230 939.

Please note that Challengers will charge for any booked session that is missed or cancelled, unless we have at least 5 days notice prior to the session date.

If you need to cancel a session while the scheme is running, please contact the Leader directly using the scheme phone number (this is displayed on the scheme page in What We Do).


Pre-school sessions are booked for the full term. It is not possible to cancel individual sessions and receive a refund.

Should you wish your child to leave the Pre-school, the equivalent of a half term’s notice is required to cancel your child’s space and receive a refund.