If you’re new to Challengers, the first thing you need to do is register by clicking the button below to enter details about your child and selecting the Play or Youth scheme you’re interested in.
Please note: The registration below is for Play and Youth schemes and Virtual Sessions only. To register your child at Pre-school or to enquire about our 555 Service, please follow the booking instructions on those pages.
Adding a child to your account
Once have completed the registration form, a member of our team will validate your account and send you log in details to our Booking website. We aim to process registrations and get in contact with you within 48 hours, however it might take a little longer during busy periods.
When you have your log in details you will need to add your child to your online account. It’s really easy to do this – simply log in using the details we’ve sent you, click the ‘Add a child’ button, and fill in the information required.
After you’ve completed this step, you’re all ready to book a first visit!
Your first visit
A first visit is a free, one hour opportunity for you and your child to see the Play or Youth scheme you’d like to attend, meet some of our friendly staff, and get a feel for what Challengers is all about.
Your first visit is also an opportunity to tell us about any specific needs your child has, such as their medical and dietary requirements, whether they need help using the toilet, and their likes and dislikes. Please bring any care or behaviour plans that might be used to support your child at school or other settings with you.
Please note: You must have a first visit prior to booking and attending any of our schemes. This is to ensure we fully understand your child’s needs, and can put the necessary staffing and training requirements in place to make their time at Challengers as fun and safe as possible.
Now you’ve had your first visit, you’re ready to make some bookings!
Making a booking
Our Booking website is really easy to use – simply select the child you want to make a booking for, select the Play or Youth scheme you want to attend, and then navigate through the calendar to view upcoming sessions.
We usually take bookings a few months ahead of the term or holiday period. Bookings are open for a week to allow enough time for parents to give availability for the sessions they would like to book.
In order for our team to allocate bookings as fairly as possible across families, our bookings are NOT first come first served. Instead, you must add yourself to the waiting list for sessions you would like to attend. The calendar is colour co-ordinated to make it easy to understand:
- Red = Available to add yourself to the waiting list
- Orange = You’re booked in and will be at Challengers that day
- Blue = The sessions is fully booked, but you’re on the waiting list and we’ll call you if a space becomes available
To add yourself to the waiting list for sessions, click on a session in red and select ‘Add to cart’. This will reserve the session in your basket and you can continue to add all sessions you’re interested in booking. When you’re done, simply click ‘Checkout’ at the top of the page.
Once you’ve finished adding sessions and have completed the checkout, that’s it for now. Our Bookings team will review your preferences and email you to let you know what sessions have been booked for you – this usually happens within a week or two.
Please note: Your sessions are NOT confirmed until you log back in to your account, and click ‘Confirm’ and pay for your sessions.
If you forget what sessions you’ve booked, or you need to change or cancel your sessions, you can click ‘My Bookings’ at the top of the page where you’ll be presented with a summary of all your bookings.
Want to learn more about us before you register?